bkluck Privacy Policy

bkluck ("we", "our", or "platform") is an online gaming service provider in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of individuals who register or visit our website bkluck.cam.

By using our services, you consent to this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our platform. We reserve the right to update this Policy from time to time, and any changes will be published on this page.

This Policy is an integral part of our Terms and Conditions and both documents should be read together.

bkluck collects various types of information, divided into the following categories:

2.1 Information You Provide Directly

Information you provide during registration, login, or account management:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Identity document details (National ID number or passport — for verification purposes only)
• Payment method details (bKash, Nagad, or Rocket account number)

2.2 Automatically Collected Information

Information collected automatically when you use our website:

• IP address and device identifier information
• Browser type and operating system
• Session information, login time, and site usage patterns
• Information collected from cookies and similar tracking technologies
• Gaming activity logs (bet amounts, win history, duration)

2.3 Information Received from Third Parties

We may receive supplementary information from identity verification services or fraud prevention technologies, which is always handled in accordance with applicable law.

bkluck uses the information we collect for the specific purposes described below:

• Account Management: To process registration, verify identity, and ensure account security.
• Payment Processing: To carry out deposit and withdrawal transactions.
• Customer Support: To respond to your inquiries, complaints, and support requests.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Responsible Gaming: To identify problematic gaming behavior and follow responsible gaming guidelines.
• Legal Compliance: To meet applicable legal obligations and retain evidence for dispute resolution.
• Service Improvement: To improve our platform experience, performance, and new features.
• Promotional Communications: To send bonus offers and promotional information, subject to your consent.

bkluck places the highest importance on the security of your personal information. We have implemented industry-standard technical and organizational security measures:

• SSL Encryption: All data exchanged between our website and servers is encrypted using SSL/TLS technology.
• Database Security: Sensitive information is stored in encrypted databases and can only be accessed by authorized personnel.
• Regular Security Testing: System vulnerabilities are identified and resolved through regular penetration testing and security audits.
• Two-Factor Authentication: A two-factor authentication option is provided for account login.
• Staff Training: All our staff receive regular training on personal data privacy and protection.

However, we acknowledge that transmitting information over the internet is not completely secure. We make every effort, but we cannot guarantee the complete security of information stored in or transmitted through our systems.

bkluck does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the minimum necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, game software providers, and technical services. These partners operate under contractual confidentiality obligations.

5.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a government or regulatory authority, or applicable legal requirements.

5.3 Fraud and Crime Prevention

If money laundering, fraud, or any other illegal activity is suspected, relevant information may be provided to the appropriate authorities.

5.4 Business Transfer

In the event of a merger, acquisition, or business sale, user information may be transferred, but the same privacy protections will be maintained.

The bkluck website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of the website.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the website (login sessions, security).
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze site usage patterns and make improvements.
• Targeting Cookies: To display relevant promotional content (subject to your consent).

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the website.

bkluck retains your personal information in accordance with the following policy:

• Active Account Data: Complete information is retained for as long as the account remains active.
• Transaction Records: Financial transaction data is retained for a minimum of five years, as it may be needed for legal and audit purposes.
• After Account Closure: Even after an account is closed or deactivated, necessary information is retained until the applicable legal time limit.
• Marketing Data: Deleted immediately after you withdraw your consent.

Once the retention period ends, data is securely deleted or anonymized.

As a bkluck user, you have the following rights over your own information:

• Right of Access: The right to request information about what data we hold about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right of Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Object to Processing: The right to object to the use of your information for marketing purposes.
• Data Portability: The right to receive your information in a structured and readable format.
• Withdrawal of Consent: The right to withdraw consent for any data processing carried out on the basis of your consent.

To exercise these rights, please contact our support team. We generally respond to requests within 30 business days.

bkluck strictly prohibits account registration and use of services by anyone under the age of 21 ("for persons aged 21 and over only"). We do not intentionally collect any personal information from minors.

An age verification process is followed at the time of registration. If it comes to our attention that information has been collected from a minor, we will immediately delete that information and close the relevant account.

Some data may be processed on servers outside Bangladesh due to game software and technology infrastructure requirements. In such cases, we ensure that:

• Transferred data is protected in accordance with the standards of this Privacy Policy.
• Third-party partners maintain appropriate privacy and security standards.
• Suitable contractual safeguards are in place for international data transfers.

bkluck reserves the right to update this Privacy Policy from time to time to keep pace with changes to its services, legal requirements, or business practices.

For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be sent direct notice of important changes.
• A reasonable notice period will be provided before the revised policy takes effect.

Continued use of our platform after an update will be taken as acceptance of the revised policy.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We always take your privacy concerns seriously and make every effort to resolve them promptly. For more details, visit our FAQ page.